The choice of the process used in application of Heritage Essential Oils' products
is the sole responsibility of the user.
ORGANIC TERMS: I understand the use of the term "Certified Organic" means that the distiller that Heritage Essential Oils buys the oil from is Certified Organic. I understand the use of the term "Wild Crafted" means the distiller has harvested plants that are growing wild and distilled those plants. I understand the use of the term "Unsprayed" means the distiller is not certified organic, and is, to the best of Heritage Essential Oils' knowledge, growing the plants without the use of chemicals, herbicides and pesticides. I understand that Heritage Essential Oils is not a Certified Organic company.
SAFETY: I understand that essential oils should be stored away from the reach of children, pets or mentally challenged persons.
PROCESSING TIME: Orders are typically processed quickly, so please double check it before completion. Once the oils have been mailed, we must require full payment. Most orders are processed the day they are received and mailed the next business day. USPS Priority mail is typically a 2-3 day delivery time.
ADDITIONS TO ORDERS: If you forget an item or two, please let us know via email. If you place another order, it will add additional postage and create more work for us.
RETURNS: Essential oils purchased through Heritage Essential Oils are non-refundable. We offer small, sample sizes of most oils/blends so they can be sampled before investing in larger bottles. All opened or used products purchased through Heritage Essential Oils are non-refundable. Please make sure you intend to order what you selected before you finalize the order. Please click on the products to read descriptions for each product. We do not accept returns for any other reason not related to a mistake at our end. The raw materials we offer are all natural and, as such, may vary in color, consistency and aroma from batch to batch.
ORDERING MISTAKE: If you made a mistake on a product you ordered, please notify us immediately via email upon order placement, and we will do our best to work with you.
DEFECTIVE PRODUCT: If you receive a defective product (such as a diffuser) or the wrong item, please contact us immediately to arrange return. We offer a 15-day money back guarantee on defective items in their original packaging. Returns must be received by Heritage Essential Oils within 20 days of the original order to qualify for this guarantee.
OUT OF STOCK ITEMS: Occasionally a product shown as in stock on our site will be out of stock when the order is placed. We will contact you via email to alert you, send you a corrected invoice and credit your credit card or PayPal account depending on how you paid for the order. You will need to reorder the item once it's back in stock.
SKIN IRRITATION: I understand that essential oils can irritate the skin. (Dilute with a carrier oil or common cooking oil.)
INTERNAL USE: I understand for liability issues that Heritage Essential Oils cannot promote or support the internal use of essential oils. Any mention of internal use is a reflection of personal testimony or reflects mention of such use by aromatherapists and/or their publications.
PLASTICS: Essential oils dissolve most plastic, so they are not suitable to be used in plastic drinking containers, humidifiers, CPAP masks and asthmatic nebulizers.
AVOID the EYES: I understand that the essential oils and carrier oils sold by Heritage Essential Oils are not to be used near, on or in the eyes or any orifice. Exceptions will be products specifically formulated for and labeled as such.
ANIMAL USAGE: I understand that Heritage Essential Oils does not promote the use essential oils on any animals, in any way, without the advice of a veterinarian or an experienced aromatherapist.
QUALITY OF OUR PRODUCTS: We offer pure and undiluted essential oils, carrier oils, and various other products and raw materials of the highest quality. The aroma and/or appearance of essential/vegetable oils and various butters used in salves may vary with each re-order. We cannot guarantee that the product you order today will look and smell exactly like the one you ordered previously or like the one you ordered from another supplier. All "natural" products come from nature, and there is no standardization (although the term "natural" is not currently recognized in the U.S. by any regulatory entity). This variety is what makes essential oils so effective.
Our products are stored in a climate controlled environment 24/7. All our products are fresh, and we replenish our stock with regularity and as needed. Each order is prepared as it comes in; many of our products do not sit on a shelf pre-poured and pre-packaged.
Essential oils do not go rancid. For a product to go rancid, it must contain fat; essential oils do not contain fats. Essential oils, vegetable/nut oils and other liquids are dispensed by weight, not by fluid ounces. This means that a bottle of a very light oil may be fuller than a bottle of a heavier, thicker oil. Bottles may not be filled to the top because the bottles may hold more than the stated amount, i.e., an 8 oz. bottle could hold almost 9 oz. of certain liquids. Some customers may be accustomed to using synthetic fragrance oils instead of essential oils. Fragrance oils should always smell the same. When this customer receives an order of pure essential oils, she may be disappointed that the essential oil does not smell the same as the synthetic fragrance oil. Some customers may have been ordering their essential oils from companies that do not specialize in essential oils as we do, and the customer is then disappointed at the subtle nuances of each pure essential oil purchased from us. Essential oils are impacted by what is known as terroir, the resultant oil & its properties will vary from crop to crop, and weather conditions will impact the color and aroma of an essential oil as will the country of origin. Before a customer orders a large quantity of an essential oil, we suggest that a sample be obtained due to our policy of no returns.
For more information about quality, please follow this link: http://heritageessentialoils.com/quality.php
TRANSIT TIME: Heritage Essential Oils ships via USPS, which typically has a 2-3 day delivery time. We are not responsible for mail service transit time. Transit times are provided by the carrier, may exclude weekends and holidays, and may vary with destination, particularly during peak periods.
SHIPPING OUTSIDE USA: Orders shipped outside the U.S. may be subject to local duty charges by your government. These charges are the sole responsibility of the buyer. Heritage Essential Oils is not responsible for any associated import fees that your country may impose. Please contact your local customs office to see what these charges are BEFORE placing your order. Estimated international shipping time is 4-10 days, but has taken up to a month. Length of time may vary based on international conflicts and issues.
All customers outside the United States and Canada must pay via PayPal. We do not accept foreign issued credit cards.
CUSTOMS FEES: By accessing the website from locations outside the United States, you do so at your own initiative, and are responsible for complying with applicable local laws. All taxes, custom charges, tariffs and duties imposed by customs are your sole responsibility. Heritage Essential Oils is not responsible for any associated import fees that your country may impose. These additional costs are the sole responsibility of the buyer.
DISCLAIMER: I understand that essential oils are not a substitute for professional medical care. I understand that the Food and Drug Administration has not evaluated the therapeutic suggestions or any statements made on this website about essential oils, carriers or other products offered by Heritage Essential Oils. The statements made on this website are for educational purposes and have not been evaluated by the Food and Drug Administration. The products are not intended to diagnose, treat, cure or prevent any health condition or disease. The data on this website is not considered complete and is not guaranteed to be accurate. The information has been obtained from reliable sources and is posted for our customers to review and to aid in further research.
We do not make any therapeutic claims for any Dietary Supplements in accordance with the Dietary Supplement Health and Education Act and FDA regulations.
We disclaim any liability if the user uses or prescribes any remedy or essential oil, natural or otherwise, for him/herself or another. Please consult a licensed healthcare professional should a need be indicated.
Heritage Essential Oils shall, under no circumstance, be liable for any direct, indirect, special, incidental, or consequential damages of any kind arising from, or in connection to, the use, misuse, or inability to use the materials and products available on said website. In no event shall Heritage Essential Oils total liability exceed the amount paid by the user for the materials or products.